BUSINESS & MANAGEMENT - Performance Measurements, Continuous Improvement & Benchmarking
Date : 02 - 11 - 2012
This workshop is designed for all members of organizations who are interested in measurement and benchmarking. Whilst Japanese organizations led the way in implementing effective performance measurement, many companies worldwide are now catching up as performance measurement is seen as key to effectively managing organizations.
PARTICIPANTS WILL BE ABLE TO:
-Identify the specific difficulties of controlling shared services
-Identify the benefits of benchmarking
-Explain the importance and benefits of performance measurement, continuous improvement and benchmarking
-Identify methods of generating and implementing effective performance metrics
-Quality management / improvement personnel who need to support these activities
-Those involved in the management of specific performance measurement, improvement or benchmarking projects such as project selection, planning, monitoring and steering of projects
-Key people in the areas likely to be involved in these activities so that they understand the importance of benchmarking and their own role in the projects.
-Professionals and Leaders who will be responsible for authorizing and over-seeing shared services activities within the organization.