HUMAN RESOURCE MANAGEMENT - Workplace Mediation & Conflict Resolution Skills: Solving People Problems
This skills-based workshop covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen as an essential skill for personnel and human resource professionals and is the fastest growing area of professional development in modern HR practice. Up to 30-40% of a typical manager’s time can be spent dealing with conflict, including harassment and dismissal. Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power and who assists the involved parties to voluntarily reach a mutually acceptable settlement of the issues in a dispute.
PARTICIPANTS WILL BE ABLE TO:
-Apply a model of effective workplace mediation
-Interpret cultural differences that affect the mediation process
-Develop their skills in core mediation practice suitable for workplace conflict
-Effectively deal with blockages in the mediation process
-Formalize mediation agreements